Terms of service
GENERAL TERMS AND CONDITIONS AND CUSTOMER INFORMATION
Effective Date: 29 October 2024
General Terms and Conditions and Customer Information
I. General Terms and Conditions
§ 1 Basic Provisions
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The following terms and conditions apply to all contracts concluded between you and us as the provider (Kofferworld.de online-Vertriebs GmbH) via the website www.kofferworld.de. Unless otherwise agreed, we do not accept any terms and conditions of your own that may deviate from or supplement ours.
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For the purposes of these provisions, a "consumer" is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activities. An "entrepreneur" is any natural or legal person or a legally capable partnership acting in the exercise of its independent professional or commercial activity when entering into a legal transaction.
§ 2 Conclusion of the Contract
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The subject of the contract is the sale of goods.
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By listing the respective product on our website, we make a binding offer to conclude a purchase contract under the terms stated in the product description.
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The purchase contract is concluded via the online shopping cart system as follows: The goods intended for purchase are placed in the “shopping cart.” You can access the shopping cart at any time via the respective button in the navigation bar and make changes as needed. After navigating to the “checkout” page and entering your personal details, payment, and shipping information, all order details are displayed on the order summary page.
If you select an immediate payment system (e.g., PayPal / PayPal Express / PayPal Plus, Amazon Payments, Postpay, Sofortüberweisung) as the payment method, you will either be directed to the order summary page within our online shop or initially to the website of the provider of the immediate payment system. After completing your selections or entering your data with the immediate payment system provider, you will be redirected to the order summary page in our online shop.
Before submitting your order, you can review, modify (also via the “back” function in your internet browser), or cancel your purchase. By submitting the order through the “purchase” button, you make a legally binding acceptance of the offer, concluding the purchase contract.
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Your requests to create a quote are non-binding for you. We will provide you with a binding offer in text form (e.g., by e-mail), which you can accept within five days.
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The processing of the order and transmission of all information required in connection with the conclusion of the contract will be handled by e-mail, partially automated. Therefore, please ensure that the e-mail address you have provided is correct, and that you can technically receive the e-mails, especially ensuring they are not blocked by a spam filter.
§ 3 Special Agreements Regarding Offered Payment Methods
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Payment via Klarna: In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options, each made to Klarna:
- Invoice: The payment period is 14 days from dispatch of the goods/ticket or, for other services, provision of the service. Full invoicing conditions for countries where this payment method is available are found here: Germany.
- Instalments: With Klarna’s financing service, you can pay for your purchase in fixed or flexible monthly instalments under the terms specified at checkout. Instalment payments are due at the end of each month upon the issuance of a monthly invoice by Klarna. Further information on instalments, including the general terms and conditions and the European Standard Consumer Credit Information for countries where this payment method is available, can be found here (available only in the specified countries): Germany.
- Sofortüberweisung (Immediate Transfer): Available in Germany. Your account will be debited immediately after submitting the order.
The use of the payment options Invoice and/or Instalments and/or Direct Debit requires a positive credit check. For this purpose, we forward your data to Klarna for address and credit checks within the framework of initiating and executing the purchase contract. Please understand that we can only offer you payment methods based on the results of the credit check.
Further information and Klarna’s terms of use can be found here. General information about Klarna can be found here. Your personal data will be treated by Klarna in accordance with the applicable data protection provisions and as specified in Klarna's Privacy Policy.
§ 4 Right of Retention, Retention of Title
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You may only exercise a right of retention if it pertains to claims arising from the same contractual relationship.
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The goods remain our property until the purchase price is paid in full.
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For entrepreneurs, the following additional provisions apply:
a) We retain title to the goods until all claims arising from the ongoing business relationship have been fully settled. Before the transfer of ownership of the reserved goods, pledging or transfer by way of security is not permitted.
b) You may resell the goods in the ordinary course of business. For this case, you assign all claims arising from the resale to us in the amount of the invoice amount, and we accept the assignment. You remain authorized to collect the claim. However, if you do not fulfil your payment obligations properly, we reserve the right to collect the claim ourselves.
c) In the event of processing and combining the reserved goods, we acquire co-ownership of the new item in proportion to the invoice value of the reserved goods to the other processed items at the time of processing.
d) We are obligated to release the securities to which we are entitled upon your request insofar as the realizable value of our securities exceeds the claim to be secured by more than 10%. We are responsible for selecting the securities to be released.
§ 5 Warranty
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Statutory defect liability rights apply.
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As a consumer, please check the goods immediately upon delivery for completeness, obvious defects, and transport damage, and inform us and the carrier of any complaints as soon as possible. Failure to do so does not affect your statutory warranty rights.
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For entrepreneurs, the following deviates from the above warranty provisions:
a) Only our own information and the product description of the manufacturer are considered agreed upon as the quality of the goods, but not other advertising, public promotions, and statements by the manufacturer.
b) In case of defects, we provide warranty through rectification or replacement delivery at our discretion. If the defect removal fails, you may demand a reduction in price or withdraw from the contract. Rectification is deemed to have failed after the second unsuccessful attempt unless other circumstances dictate otherwise. In the case of rectification, we do not bear the increased costs arising from the transfer of the goods to a location other than the place of fulfilment if such transfer does not correspond to the intended use of the goods.
c) The warranty period is one year from delivery of the goods. The reduction of the period does not apply:
- For damages caused by us culpably resulting from injury to life, body, or health, and for other damages caused by gross negligence;
- If we have fraudulently concealed a defect or assumed a guarantee for the condition of the goods;
- For items that have been used for a building and caused its defectiveness according to their usual purpose;
- For statutory recourse claims that you have against us in connection with defect rights.
§ 6 Choice of Law, Place of Fulfilment, Jurisdiction
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German law applies. For consumers, this choice of law applies only insofar as it does not withdraw the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence (favourability principle).
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The place of fulfilment for all services from business relationships with us and the place of jurisdiction is our registered office, provided you are not a consumer but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your residence or habitual abode is unknown at the time the claim is filed. The authority to also call on the court at another legal place of jurisdiction remains unaffected.
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The provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) expressly do not apply.
II. Customer Information
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Identity of the Seller
Kofferworld.de online-Vertriebs GmbH
Lange Str. 19
26122 Oldenburg
Germany
Phone: +49 441 219 751 919
Email: info@kofferworld.de
Alternative Dispute Resolution:
The European Commission provides a platform for online dispute resolution (ODR), accessible at http://ec.europa.eu/odr.
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Information on Contract Conclusion:
The technical steps for concluding the contract, the contract itself, and correction options are in accordance with the provisions “Conclusion of the Contract” in our General Terms and Conditions (Part I). -
Contract Language, Contract Text Storage:
3.1. The contract language is English.
3.2. The complete contract text is not stored by us. Before submitting the order via the online shopping cart system, you can print or save the contract data electronically using the browser's print function. After receiving the order, the order data, legally required information for distance contracts, and the General Terms and Conditions will be sent to you again by e-mail.
3.3. For inquiries outside the online shopping cart system, all contract data will be sent to you in a binding offer by e-mail, which you can print or save electronically. -
Codes of Conduct:
4.1. We adhere to the Buyer Seal Quality Criteria of the Händlerbund Management AG and the Ecommerce Europe Trustmark Code of Conduct, accessible at:
4.2. We also comply with the Trusted Shops GmbH Code of Honour, accessible at http://www.trustedshops.de/tsdocument/TS_QUALITY_CRITERIA_de.pdf.
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Key Characteristics of Goods or Services:
The essential characteristics of the goods and/or services can be found in the respective offer. -
Prices and Payment Terms:
6.1. The prices listed in the respective offers and the shipping costs constitute total prices. They include all price components, including all applicable taxes.
6.2. Shipping costs are not included in the purchase price. They can be accessed via a designated button on our website or in the respective item description, are itemized during the ordering process, and are additionally payable unless free shipping has been promised.
6.3. If delivery is made to countries outside the European Union, additional costs may be incurred, such as duties, taxes, or money transfer fees (transfer or exchange rate fees of credit institutions), which you must bear. These costs also apply if delivery is made within an EU member state but payment was made from outside the European Union.
6.4. The payment methods available to you are shown under a designated button on our website or in the respective item description.
6.5. Unless otherwise stated for the respective payment methods, the payment claims from the concluded contract are due immediately. -
Delivery Conditions:
7.1. The delivery conditions, delivery time, and any existing delivery restrictions can be found under a designated button on our website or in the respective offer.
7.2. If you are a consumer, it is legally stipulated that the risk of accidental loss and accidental deterioration of the sold item during shipment only transfers to you upon handover of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not specified by the entrepreneur or a person designated to carry out the shipment.
If you are an entrepreneur, delivery and shipment take place at your own risk.
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Statutory Defect Liability:
Defect liability is governed by the provision “Warranty” in our General Terms and Conditions (Part I).
These General Terms and Conditions and customer information have been created by lawyers specialized in IT law at the Händlerbund and are continuously reviewed for legal compliance. The Händlerbund Management AG guarantees the legal security of the texts and assumes liability in the event of warnings. More information can be found at http://www.haendlerbund.de/agb-service.